FAQs

What are the shipping times for your products?

We take 24 hours to process your order and then 2 weeks to deliver it to you.

Delivery costs:

Delivery is free for France, Belgium, Switzerland and Canada. For other countries, shipping rates are automatically calculated at checkout before paying for the order.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in Montreal, Canada. Our international warehouses are located in Canada, the United States, Europe and China.

Do you provide product tracking/tracking information?

Yes, you will automatically receive your tracking number by e-mail. Simply enter your email and tracking number to check the processing status of your order.

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to email: info@lakenza.comand we'll send you a similar replacement item as soon as possible.

Where are you located?

We are located in Montreal, Canada

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at info@lakenza.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their items online. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 14 working days of the date of the order and the product(s) concerned are not sales. For more information, please read more about our refund policy refund policy link